Cancellation Policy
Introduction
Welcome to Otter Animal Health Solutions. We aim to provide a seamless shopping experience. However, we understand that there may be instances where you may need to cancel an order. This Cancellation Policy outlines the terms and conditions under which cancellations will be accepted, in accordance with Indian regulations.
1. Order Cancellation by Customer
Before Shipment
1.1 You can cancel your order before it is shipped by contacting us at info@accesstovetcare.in or calling +91 948 63 17 538.
1.2 No cancellation charges will apply if the order is canceled before shipment.
After Shipment
2. Order Cancellation by Otter Animal Health Solutions
2.1 We reserve the right to cancel orders under the following circumstances:
- Non-availability of the product(s)
- Incomplete or incorrect shipping address
- Detection of fraudulent transactions
2.2 In such cases, you will be notified by email or phone, and the entire order amount will be refunded to your original payment method within 5 business days.
3. Refund Process
3.1 Refunds will be processed within 5 business days from the date of cancellation.
3.2 Refunds will be credited to the original payment method used during the purchase.
3.3 For COD (Cash on Delivery) orders, refunds will be processed to your bank account. You will be required to provide bank account details (Account Number, IFSC Code, Account Holder Name) to facilitate the refund process.
4. Exceptions
4.1 Certain products or services may be exempt from cancellation due to their nature, such as:
- Customized products or services
4.2 These exemptions will be clearly indicated on the product page.
5. How to Cancel an Order
5.1 To cancel an order, follow these steps:
- Log in to your Access to vet care -account.
- Go to ‘My Orders’.
- Select the order you wish to cancel.
- Click on ‘Cancel Order’ and follow the prompts.
5.2 Alternatively, you can contact our customer support team with your order details.
6. Contact Us
If you have any questions or need further assistance, please contact us:
- Email: info@accesstovetcare.in
- Phone: +91 948 63 17 538
- Address: Otter Animal Health Solutions c/o Hill View Farm, Mavanalla, Masinagudi PO, 643223 Nilgiris, Tamil Nadu, India
7. Changes to This Policy
7.1 We may update our Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
7.2 Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.