Shipping Policy
Introduction
At Otter Animal Health Solutions, we strive to ensure that your shopping experience is seamless and satisfactory. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products and services purchased from our website, www.accesstovetcare.in.
1. General Information
1.1 Orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Shipping Locations
2.1 We offer shipping to various locations within India. Currently, we do not ship internationally.
2.2 For remote locations or areas outside our regular delivery zones, please contact us at info@accesstovetcare.in or +91 9486317538 to confirm delivery availability.
3. Processing Time
3.1 All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
4. Shipping Rates and Delivery Estimates
4.1 Free shipping within mainland India.
4.3 Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
5. Delivery Confirmation and Signature
5.1 Upon delivery, a signature may be required to confirm receipt of the product. If you are not available to receive the delivery, the carrier may leave a delivery notification card with instructions on how to collect your package or arrange for redelivery.
6. Delivery Issues
6.1 If there is any issue with your delivery (e.g., damaged package, missing items), please contact us within 5 days of receiving your order. Provide your order number and any relevant details so we can assist you promptly.
7. Incorrect Address
7.1 If you provide an incorrect or incomplete shipping address, Otter Animal Health Solutions is not responsible for any loss or delay in delivery. Please double-check your address before confirming your order.
8. Delays
8.1 While we strive to ensure timely delivery of your orders, there may be occasions where delivery is delayed due to unforeseen circumstances such as extreme weather conditions, natural disasters, or logistical issues. We appreciate your understanding in such cases.
9. Contact Us
If you have any questions or need further assistance, please contact us:
- Email: info@accesstovetcare.in
- Phone: +91 948 63 17 538
- Address: Otter Animal Health Solutions c/o Hill View Farm, Mavanalla, Masinagudi PO, 643223 Nilgiris, Tamil Nadu, India