Otter Animal Clinic serves as the veterinarian of record (VoR) for the Hill View Farm Animal Refuge and the IPAN free-clinic veterinary first aid dispensary meant for the animals belonging to people in the rural village communities of the Masinagudi-Mudumalai area.

I also assist veterinarians and animal charities in establishing formal VoR relationships that are mutually beneficial for both parties. Animal charities must be able to get the required veterinary services for the animals in their care economically, considering their financial limitations, while also making sure that the relationship benefits the veterinarian as well. Having open communication and mutually agreed-upon roles and responsibilities written down in the form of an MoU will spare the parties from misunderstandings and help to ensure that the relationship becomes sustainable. For many charities, having a full-time vet might not be needed, as long as there is a VoR who can attend as required, as well as guide in all matters of preventive animal health and shelter medicine.